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CONQUERING INTERGENERATIONAL CHALLENGES MEANS BUSINESS

Workplace intergenerational challenges are a puzzle and an opportunity. When I started this blog in 2006, we were still in an economic boom, and the mantras were “win the talent wars,” be “the employer of choice,” and “reinvention is the new retirement.” Demographics are still our destiny to a large extent. But the environment has changed – and will again. So we’re staying on top of the developments, trends and focused on solutions.

 After almost 6 years it’s time for a renewed Welcome!!!

Visit and subscribe to this blog for continuing insights on how to do it right and make your organization and business relationships better, more profitable and more satisfying for all generations of workers and clients.

Offer your comments and your stories – we love stories – and contribute to the conversation.

            --- Phyllis

 

What Business Can Learn About Millennials from the S.F.49ers

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I am a much bigger baseball fan than football fan, but I found an article about how the San Francisco 49ers changed their operating approach with their Gen Y/Millennial players fascinating and drew some lessons for other industries from it.

The average age of 49ers players is 25.2 years old, so the coaching staff was facing a “force” as daunting as their opposing teams. Managing Millennials was such a challenge that the new head coach Jim Tomsula consulted with Stanford University researchers and ad executives for answers to capturing the attention of the "young brain."

Here are changes to operations and training the team instituted that can provide insights for other industries with largely Millennial staff.

  • Meetings changed from a typical 2 hours to 30 minute blocks of meeting time each followed by 10 minute breaks to allow for turning attention to their smartphones.
  • Enhanced digital playbooks with video clips
  • Weekly briefings on social media
  • Sending alerts to players’ calendars instead of a printed schedule.
  • Practice tapes that can be downloaded to tablets before meetings
  • New teaching styled that get to the point quickly

Results:

  • Culture change from paper to electronic
  • Coaches learned a lot about tech from the players, including weekly meetings on new apps, etc.
  • No one has missed meetings
  • Instant information enabling advance preparation for meetings
  • Some of the go-go players don’t want to take the 10-minute breaks when offered. They are so into the learning that they want to keep going as fast as they can.

Which of these tactics could you adapt for your business? Please comment and let us know.

[An article on this topic was reported in the Wall Street Journal by Kevin Clark 6/17/15.]

Phyllis Weiss Haserot    www.pdcounsel.com

CAN WE HELP THE WOMEN BY HELPING THE MEN?

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A study by professors from Harvard, Boston University and Florida State University concluded that the problem with work is longer and longer hours, and that family-friendly policies can have unintended results that especially hurt women’s careers.

“The Problem with Work is Overwork” – Toll on families and gender equalityhttp://www.nytimes.com/2015/05/31/upshot/the-24-7-work-cultures-toll-on-families-and-gender-equality.html?ref=todayspaper&_r=0&abt=0002&abg=1

In-depth interviews with employees of a prominent global consulting firm that had asked the researchers to recommend what they could do to decrease the number of women who quit and increase the number who were promoted found that men were at least as likely as women to say the long hours interfered with their family lives. And the men quit at the same rate as women. But men and women dealt with the long hours pressure in different ways.

To quote the New York Times article about the study, “The researchers said that when they told the consulting firm they had diagnosed a bigger problem than a lack of family-friendly policies for women — that long hours were taking a toll on both men and women — the firm rejected that conclusion. The firm’s representatives said the goal was to focus only on policies for women, and that men were largely immune to these issues.”

Clearly that firm (and many others) do not want to address the culture of overwork.

Perhaps if we as a society help the men by rejecting and abandoning the stereotypes and expectations about men’s commitment and roles regarding work and family, it will also substantially benefit women and gender equality.

Please share your thoughts.

Phyllis Weiss Haserot   www.pdcounsel.com

START LIVING YOUR LEGACY AT WORK

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Most of us would like to feel we have made a difference.

Working on a client engagement that included the challenges of transitioning planning for partners in their early 60s, I developed a series of “legacy exercises” focused on work legacy. Ideally everyone by age 50 should be thinking about legacy. 

Starting earlier is even better, as it helps to create a career vision of meaningful work. Perhaps sadly, often busy people tend not to think about legacy till later when they must try to make up for lost time. Legacy is about more than end of life and who to leave money to. It is about work, family, friends, causes, mentoring – what one passes on to the next generations and peers in as broad a sense as you would like to think about it. Primarily it is about values and about continual learning for you and others.

Here are some questions you might start thinking about as an individual or a team.

  • What do you want to be remembered for wherever you are working now? By your clients? by your colleagues? In the context or your role or roles in the organization?
  • What do you want to be remembered for in your community?
  • What would you like to pass on to the next generations – people you work with or know in other capacities?
  • What do you want to be remembered for in general as a person?
  • What can you start to do now or change now to be able to achieve that legacy?

Building legacy can be one of the most fulfilling things you can do in your life. And not only that, it outlives you and, in a way, keeps you present when you are no longer there.

Contact me to learn about our Legacy-Makers Mastermind groups and to receive a free list of “Tips for Building a Legacy at Work.”

Phyllis Weiss Haserot   www.pdcounsel.com

YOUNGER #GENERATIONS DON’T SEEK TOP POSITIONS? What’s Up?

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I was asked why, with the coming leadership gap as Baby Boomers gradually “retire,” younger generations don’t seek top positions. Really, they don’t? Here are some thoughts.

First, several surveys in the last year have indicated that there are major gaps in what employers think they need and how they are evaluating candidates. The surveys often contradict each other, so it’s hard to know what the real deal is. Also, young workers think employers are not making use of their talents to a significant degree, and they think they could be much more valuable.

Succession planning is so challenging because few organizations have been taking serious steps to do it at various levels and consider potential leaders who are not similar to the current and former leaders. Generation X, the natural place to look for leadership now by age and experience, has been pretty much overlooked in many ways in the marketplace in favor of attention to the much larger and vocal but younger Gen Y/Millennials.

BACKSTORY

For those who were not yet working or have forgotten, when Gen Xers were the youngest generation at work, many said they didn’t want the top spots and were labeled “slackers.” Since then they have been working hard and aspire to leadership. They have been frustrated suffering with the “Prince Charles syndrome,” waiting for the Boomers to finally hand over the reins. Gen X is ready.

HOW TO EXPLAIN GEN Y AMBITION

My experience and research suggests that Gen Y/Millennials do want to lead and occupy top positions. However, many Millennials are turned off by the cultures typically find in organizations. What they say in every survey is they want training, opportunity to advance, do meaningful work (doesn’t everyone?) and to have an impact. They also want to change the structure of how work is done to fit today’s requirements and capitalize on technological resources they feel comfortable with. If they get heard and get responsibility to make change, like their Boomer parents, they will stay and step up to the plate to lead. Otherwise they are motivated to move on.

Meanwhile the leadership gap in the near future will be ably filled by Gen Xers with the support of Baby Boomers, if both of those generations are treated respectfully and made to feel continually valued for what they can contribute. It’s not so complicated. If anyone of any generation is disrespected, made to feel needlessly obsolete and not fitting a preconceived mold, they are likely to be disengaged or uncooperative or less productive than either they or the employer wants them to be. 

Phyllis Weiss Haserot     www.pdcounsel.com

 

BREAKING DOWN GENDER AND GENERATIONAL SILOS

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            For years one of the primary ways to call attention to a diversity issue and to build strength for a specific “minority” group has been to create an “affinity group.” The group would aim to build networks, confidence, and educate both members and other stakeholders outside the group. I believe that once a certain level of awareness is created, the separateness approach stands in the way of, or slows, progress in achieving desired goals. We can achieve much more progress collapsing the gaps reinforced by silos and forming alliances and coalitions to expand true opportunity and equity together

Let’s take serious efforts to break down the silo walls and ally generations, gender, race/ethnicity, LGBTQ, differently-abled and other identified affinities. That doesn’t mean getting rid of affinity groups entirely, as they still serve useful purposes. I would prefer to see them as collaborators that can plan to ease themselves out of existence as the need declines.

Some corporations have seen the light, particularly around gender.

Here are examples of specific actions toward gender inclusion:

  • A consultancy, White Men As Full Diversity Partners LLC, coaches men to shift mindsets and behaviors to achieve a more inclusive work culture. Catalyst’s initiative gets men to recognize the influence of unconscious bias on the workplace and has used this group for their programs.
  • National Association of Female Executives (NAFE) included men for the first time at its meeting in December 2014, and men pledged to urge male colleagues to champion women. First actions were around mentoring. Historically men have feared being criticized or stigmatized for helping women get ahead. And even some women resent the help as making them look inferior.
  • At Cardinal Health, significant numbers of men have been attending the women’s networking group. The sales manager hopes his active recruitment of internal women for promotions will lead to more sales.
  • Rockwell Automation Inc. has developed “change inclusion teams mostly run by white men aimed toward accelerating retention and advancement of women and minorities. These have changed the nature of company socializing events for employees at the company or conferences.
  • American Express has instituted a mandatory one-time course for one division’s senior management on how men’s and women’s brains work differently and affect decision-making about going for promotions. Women now get more ongoing support both in seeking and after promotions.
  • A Dell male VP now tries to be conscious of how scheduling affects opportunities and has joined the women’s network, encouraging male colleagues to do so also.

These are good steps toward more gender equality. We need to see breaking down the silos between other diverse affinity groups as well. Generational collaboration is a great place to start since different generational attitudes inform and influence attitudes about other aspects of diversity and inclusion and individuals’ worldviews. Generations are the universal affinity.

Phyllis Weiss Haserot    www.pdcounsel.com

END SILOS: THE CASE FOR A COALITION ON INCLUSION AND TRUE OPPORTUNITY

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In the month of Love (Valentines Day) and Leadership (Presidents Day), I am making a pitch for breaking down silos and creating a coalition on inclusion and true opportunity.

A primary reason dealing with intergenerational challenges at work is so crucial is that not only do they directly affect bottom line revenues, but also they intersect with other diversity factors such as gender, race/ethnicity, sexual orientation (and much more) that organizations already admit have an impact on their market position, workforce hiring, retention and productivity. 

The big data folks and the politicians know this is true, and realize it is complex. And they are better at crunching the numbers and exhorting than marshalling coalitions to work constructively and productively for change.

I will continue my writing and speaking about breaking down the affinity silos and creating coalitions for inclusion and changing workplace structures in the future. I welcome anyone who is interested to come on board with me (pwhaserot@pdcounsel.com). We can achieve much more progress together.

Stay tuned, send your thoughts and comment here.

Phyllis Weiss Haserot    www.pdcounsel.com

 

SURVEYS EXPLODE MYTHS RE: GEN Y’S WORK AMBITIONS

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Data is exploding 2 myths about Gen YMillennials and work.

One is that they all (OK, a large % of them) want to be entrepreneurs, that is, have their own business. The actual numbers reported (by Lindsay Gellman in the Wall Street Journal, 1/14/15) find otherwise.

The proportion of young adults (under age 30) owning a business in the U.S. was 3.6% in 2014. This has fallen from 10.6 in1989 and 6/3% in 2010 according to Federal Reserve data. It can partially be explained by the recent poor economy and difficulty in getting both funding and work experience, but not all of it. Both the risk adversity of the generation and lack of education focusing on entrepreneurism in high school and earlier probably contribute to this outcome, so some programs are starting to be offered in some high schools in the U.S.

The myth is that members of the Gen Y generation aren’t interested in climbing the corporate ladder in established companies and desire doing “meaningful work” rather than scale the hierarchy.

A survey of over 7,800 workers born in 1983 or more recently in developed and emerging markets countries by Deloitte Touche Tohmatsu Ltd. found that only about 25% felt that their current employer makes full use of their skills. Is the employer just missing out? Or are the employees overestimating their capabilities or misjudging the needs of the business or the market?  Clearly there is a disconnect that has to be diagnosed and addressed.

Interestingly, nearly 65% of respondents in Colombia and Indonesia aspire to the corner office compared with only 38% overall in the developed countries surveyed. Does the environment in poorer countries motivate higher aspirations? Are employees in more developed countries more complacent, or do they want a less demanding lifestyle than the C-Suite offers? Or do they simply want the employers to change?

There is also a gender gap. While 59% of young men aspire to lead their company, only 47% of women in the surveyed countries do. True to the meaningful work mantra, 60% of young workers seek to work for employers with a sense of purpose. The most desirable industries for this group in their 20s and early 30s are technology, media and communications, while they were attracted to life-science companies for those companies’ sense of purpose.

There is also a gender gap. While 59% of young men aspire to lead their company, only 47% of women in the surveyed countries do. True to the meaningful work mantra, 60% of young workers seek to work for employers with a sense of purpose. The most desirable industries for this group in their 20s and early 30s are technology, media and communications, while they were attracted to life-science companies for those companies’ sense of purpose.

The survey findings raise many questions and provide much to contemplate. Please share your thoughts.

 Phyllis Weiss Haserot    www.pdcounsel.com

 

BIGGEST MISTAKES BY LEADERS RE: ADDRESSING SUCCESSION PLANNING

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The mistakes and misconceptions fall into 4 categories:

  • Timing

          Not starting early enough to identify and groom successors

          Not allowing sufficient time for overlap and transfer of responsibilities

  • Role behavior analysis

         Looking for a clone

         Not involving younger generations in creating a vision

         Considering the biggest business generators to be the best leadership material

         Undervaluing interpersonal skills and coaching for new leaders and successors

         Lack of transparency

  • Client involvement

        When the role is a client/customer-facing role:

          Not soliciting client views on what makes good leaders and managers

          Not asking what the client wants most in a relationship

          Not involving the client in the transitioning process

  • Not being inclusive

          Not inviting input from all generations of stakeholders

          Not making criteria known

          Undervaluing diversity in all its aspects

©  Phyllis Weiss Haserot  2007.  Revised 2015.

    pwhaserot@pdcounsel.com    www.pdcounsel.com 

CELEBRATE AND ELEVATE! - 2015 IS YOUR YEAR

Elevate into 2015!!!
 
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It’s been a great year… and 2015 will be even better! Not just because I am a congenital optimist (guilty!), but also because we have a clear purpose and you in my life supporting that purpose.
 
Spark the New Year right off with some great cross-generational conversation with your clients, colleagues, family and friends. Stay on our journey.
 
With many thanks for your friendship, confidence and trust, wishing you
Health, peace, joy and fulfillment in 2015
 
Keep doing great, meaningful work, having fun and spreading joy!
Phyllis
 

ALWAYS LOOKING FORWARD TO THE FUTURE- With Thanks

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Continuing a 25-year tradition, we have made a donation to City Harvest in the name of our clients, referrers, advocates and dedicated colleagues.  We support City Harvest’s efforts to “rescue” high quality and nutritious food from restaurants and other sources that would otherwise go to waste and distribute it to those in need of food.

 To you who are much more fortunate, I wish these invaluable intangibles:

Health, peace, joy and fulfillment in 2015

With many thanks for your friendship, confidence and trust to:

my wonderful current and past clients,the Cross-Generational Conversation Day Planning Committee, the Cross-Generational Conversation group members on LinkedIn, my Mastermind Group, social media followers, my great friends and family – and of course, you, my valued readers.

Spark the New Year right off with some great cross-generational conversation. Let us know how it changes your perspective and how you want to connect to others. What new challenges will you take on? What problem are you determined to solve? What new skill or knowledge will you acquire? What knowledge will you pass on to a younger or older colleague?

Keep doing great, meaningful work, having fun and spreading joy!

Phyllis

 

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