TRANSITIONING CHALLENGE: THE SOFT SKILLS ARE THE HARD SKILLS
I’ve been participating in a discussion – part rebellion – against the use of the term “soft skills” since the phrase connotes to many people something less valuable than the so-called hard skills. We are talking about substituting the phrase “success skills,” since they are crucial for success.
The derivation of the terms can be traced back to the ability to quantify results in hard numbers. Those called soft skills are harder to quantify. They are also harder for most people to learn and apply. So-called soft skills are human performance skills and relationship skills. Both hard and soft skills are actually success skills.
More and more those human performance skills and creative thinking are the success differentiators. They can’t be learned by rote memory or by searching the Internet. They are the client skills that can’t be outsourced.
For the next generation, it’s the soft/success/ human performance skills – call them what you like – that are essential for effective leadership and client transitions.
Phyllis Weiss Haserot www.pdcounsel.com