COMMUNICATING/WORKING WITH CLIENTS OF A DIFFERENT GENERATION

Is age diversity causing a disconnect between you or your colleagues and your clients? In tough times firms scrutinize many significant aspects of practice they (unfortunately) overlook in better times. The impact of generational differences should be prominently on that list of items.

Firms should be careful to look at their succession planning through a generational lens as well.

Tensions among the generations in the workplace have been felt for a while - and firms have done little to achieve better harmony. But when it affects client relationships - as it very clearly can and often does - then it gets attention!

For more on what to look for, see my blog post on Legal Current.

Phyllis Weiss Haserot     www.pdcounsel.com