KEY ISSUES TO TACKLE IN THE MULTIGENERATIONAL WORKPLACE NOW
Earlier this summer I was interviewed for a research project and master’s thesis by an EY (rebranded from Ernest & Young) Fellow in Ireland. For one of the questions, I generated a long list that provides an overview of challenges in the current multi-generational workplace. I am happy to share this with you.
Q. What do you feel are key issues affecting the multi-generational workplace at present?
A. I easily named over a dozen issues, challenges and frustrations:
- Senior management/decision-makers not “getting” the significant direct impact of generational challenges on the bottom line on their business.
- Making mutigenerational teams better appreciate each member and work more effectively together.
- Sharing and transferring knowledge – owing to compensation systems, lack of know-how and/or cultural resistance
- Attracting and retaining clients/customers of different generations – and not taking different approaches
- Attracting and retaining employees of different generations - not using different approaches to meet their needs and expectations
- Knowing when facetime is necessary and when not
- Different generational perceptions of what teamwork is and what’s in it for them
- Doing an effective job of orienting new employees, conveying the big picture vision and setting elear expectations
- Comfort level with feedback and how to do it right – both giving and receiving
- Avoiding turnover of valuable employees
- Communicating messages that are received as intended by each generation
- Excluding younger generation voices on leadership from succession planning
- Tensions when older workers report to younger managers
No doubt this is a long list with much to tackle. Of course, not all of these are present in all firms/organizations or to the same degreee.
Which issues – or others – are occurring in your workplace or do you see elsewhere?
Please comment about which of these challenges and solutions to them you’d like to know more about to firstname.lastname@example.org or the Cross-Generational Conversation group on LinkedIn.
Let’s begin cross-generational conversation about these issues toward making more workplaces “best places to work.”
Phyllis Weiss Haserot www.pdcounsel.com