ACROSS GENERATIONS, LEADERS LACK INTERACTION SKILLS AND BEHAVIORS
A recent DDI study, Driving Workplace Performance through High-Quality Conversations, found both front-line and senior leaders lack fundamental interaction skills and behaviors required to be effective leaders. The study report concludes that what’s missing “is the ability to facilitate effective conversations, something that should be mastered by every business leader as part of a core set of interaction skills in order to build relationships and get work done.” This is at least as true of senior leaders as those with less experience according to the study.
The need to learn the skill of conversation is a challenge to the fast-paced, just get it done, data-driven world we are living in. Even some technology thought leaders are sounding the alarm. We have been champions of cross-generational conversation as necessary for business productivity and profitability since it is essential for knowledge transfer, attracting and retaining both clients and employees and enabling work teams to achieve high performance.
Organizations need to recognize that the skill of conversation is not typically part of business education, and they must require or provide training, especially as all generations increasingly communicate electronically and often neglect context.
Please comment and share information on any organizations you know are providing this training in-house. If you would like to learn about Cross-Generational Conversation Day, contact us (firstname.lastname@example.org).
Phyllis Weiss Haserot www.pdcounsel.com